General
What industries do you specialise in?
At Studio Blanche, we are passionate about partnering with ambitious women-led businesses in the beauty, wellness, aesthetics, and skincare industries. With deep expertise in these fields, we create brands that don’t just look beautiful but truly connect with your vision and resonate with your dream clients.
We frequently work with med spas, skincare brands, aesthetic clinics, hair stylists, and other wellness entrepreneurs who are ready to elevate their businesses. Our goal is to build meaningful, authentic brands that empower women entrepreneurs to lead with confidence - together, we’ll craft a brand that amplifies your authority, reflects your expertise, and positions your business as the go-to leader in your field.
How long does a typical design project take?
A custom branding project typically takes approximately 4-6 weeks to complete, depending on the scope of the project. We understand that each business has unique requirements, and we work closely with our clients to ensure that we deliver a brand identity that exceeds their expectations within a reasonable timeframe. For web design projects, the timeline can vary depending on the scope and functionalities required for the site. On average, a web design project can take anywhere from 5-8 weeks to complete. Factors such as the complexity of the website, the number of pages, and the level of customisation required will influence the project timeline. We take the time to understand your unique needs and goals, ensuring that each project receives the necessary care and attention to achieve exceptional results.
How do I know which service is right for me?
Choosing the right service for your project depends on several key factors, including time frame, scope, budget, and level of involvement. To help you make an informed decision, we recommend visiting our services page. This page provides a detailed overview of our offerings and will help you determine which one best meets your project needs. If you have any further questions or require additional guidance, we are always available to assist you.
Do you work with clients outside of the United Kingdom?
Yes, we work with clients worldwide. We have the capability and experience to collaborate with businesses and individuals located outside of the United Kingdom. Whether you are based in the UK or any other part of the world, we are excited to work with you and help bring your brand vision to life!
Do you offer payment plans?
Absolutely! We understand the importance of flexibility when it comes to investing in your brand. Typically, we divide the total cost into four payments, beginning with a 25% deposit upon booking your project. This helps spread out the financial commitment, making it more manageable for you. If this plan doesn't quite suit your needs, we're more than happy to discuss individual payment plans to find a solution that works best for you.
Is my initial deposit refundable?
No, the initial deposit is generally non-refundable. When you book a project with us, we reserve that time exclusively for you, often months in advance. This ensures that we can dedicate the appropriate amount of time and attention that your project deserves. Consequently, we may have to turn away other clients for your reserved slot. If a project is cancelled, it might leave an empty spot that could have been allocated to another project. Therefore, the deposit serves as a commitment from you that you're serious about moving forward with the project.
However, we understand that unexpected circumstances can arise. In exceptional situations, we may consider refunding the deposit on a case-by-case basis.
How far in advance do I need to book?
We typically book projects in advance. This allows us to schedule our work effectively and dedicate the right amount of time and attention to your project. So, as soon as you start thinking you need a designer, it's a good idea to get in touch with us. When you're ready to begin, we'll send your project timeline. Your start date will depend on our current schedule - if you have a launch date you're working toward, just let us know.
Can we start working on the project earlier? Do you have a rush fee?
Yes, it is possible to start a project earlier or expedite it under certain circumstances. We carefully plan our project timelines to allow for comprehensive research, design drafting, and refinement rounds. However, we understand that sometimes you may need your project completed more quickly. If this is the case, please let us know in advance. We may be able to accommodate your project earlier in our schedule if the situation permits. In such cases, a rush fee may be added to your quote, depending on the deadline and complexity of the project. We're committed to meeting your needs while maintaining the highest quality of our work.
Are there any additional fees that are not included in your packages?
There are fees for the website hosting, domain purchasing, app fees and font licences and they are not included in our pricing. Not every project ends up including those fees.
Brand Identity
What is the difference between a fully custom branding and your semi-custom solutions?
We offer two distinct branding solutions designed to meet you where you are in your business journey.
Our Fully Custom Branding is a comprehensive, tailored experience. We work closely with you to craft a completely bespoke brand identity that reflects your vision, expertise, and aspirations. This is the ideal solution for established businesses ready to elevate their branding to the highest level, with a deeply personalised approach that ensures every detail aligns with your goals. While this process takes a little longer, the result is an extraordinary brand designed to help you lead with confidence and authority.
Our Semi-Custom Brand Kits, on the other hand, are designed to provide the same level of professionalism, but with a quicker turnaround and a more accessible investment. These pre-designed brand kits are customisable to suit your business, ensuring your brand remains distinctive - each kit is sold only once, so it’s always yours and yours alone. This option is perfect for startups or businesses looking for polished, professional branding to kickstart their journey while preparing to invest in a fully custom brand in the future. No matter which path you choose, both solutions are designed to empower you with a brand that feels aligned, professional, and ready to grow with you. Let’s create a brand that represents the heart of your business and sets you apart from the rest.
What do you need from me before the project starts?
Before we can kick off your branding project, there are a few key things we need from you. First and foremost, we'll need your completed design questionnaire, which will provide us with crucial details about your business. You should have a clear understanding of your target audience, as well as your business. If you have a general idea of styles that you like or that appeal to your target audience, that's great. If not, at least knowing what you don't like can be a helpful starting point. And of course, we'll need your business name.
Do you provide printing services for the collateral?
No, we do not offer printing services as part of our package. However, we understand the importance of having high-quality printed materials and are more than happy to recommend a reliable printer or manufacturer that can meet your needs. We want to ensure that both your online and offline materials represent your brand in the best possible way.
Do I own the design?
Yes, after the final balance has been paid, you will receive copyright and own all files and designs.
How will I receive my files once the project is finished?
Upon the receipt of final payment, we will send you a link to download your designs. Your logo files will be delivered in four formats: PNG, PDF, SVG and EPS, in all colourways. Your stationery or custom packaging files, will be prepared for print and handed over as PDF or EPS files. We'll also keep a copy of your files in our archive in case you lose yours.
How many revisions are allowed?
There are 2 rounds of refinements included in every project. Additional revisions can be requested, but they are charged separately.
Web Design
Is copywriting included in the price of the package?
Copywriting is not included in our standard packages, as our primary focus is on crafting the visual and strategic design of your brand and website. This means you, as the client, are responsible for providing all written content, including website copy.
However, we understand that creating compelling, professional copy can feel overwhelming, which is why we offer The Sanctuary - our complete build-out package. This premium service includes copywriting, ensuring your brand’s messaging is as polished and impactful as its design. With The Sanctuary, we take care of everything, from visuals to words, so your brand feels cohesive, professional, and ready to connect with your dream clients. If you’re not opting for The Sanctuary but still need help with copywriting, we’re happy to recommend trusted professional copywriters who can bring your vision to life.
What do you need from me before the project starts?
Before we can begin your website project, there are a few key things we need from you. Firstly, we'll need your completed web design questionnaire returned with your business details. This will give us a better understanding of your business, your target audience, and your website goals. You should have clear goals for your website. What do you want it to achieve? Who do you want it to reach?
You'll need to have a good understanding of your products or services, as this information will form a significant part of your website content. Speaking of content, you must have all website content, including imagery and text, ready to go by our agreed-upon start date. This is crucial, as failure to provide this could result in us having to reschedule the project to a later date and/or charge a restart fee.
Is the cost of the domain or hosting included in the price?
No, Studio Blanche does not purchase the hosting plan or domain name for you. The client is responsible for all associated costs, including domain costs, hosting costs, and web platform subscription costs. It's important to note that Studio Blanche is not responsible for server downtime, software issues, or any other compatibility issue that may arise after the launch of the site from your hosting or domain provider.
Do you offer website maintenance?
Yes, we do! All of our packages include post-handover support to ensure you feel confident managing your new website. This support typically lasts 1–2 weeks, depending on the package, and is designed to help you get comfortable with editing your site and addressing any initial questions.
For ongoing support, we also offer a monthly maintenance subscription. This service provides 1 hour of monthly website maintenance, which rolls over if unused, giving you flexibility and peace of mind.
What’s included in our maintenance service:
- Updating website copy or images.
- Adding seasonal offers or announcements.
- Uploading new products or services.
- Adjusting service descriptions or pricing.
- Minor tweaks to keep your content fresh.
What’s not included:
- Major design changes or redesigns.
- Copywriting services.
- Development of new functionality or features.
Our maintenance package is perfect for those who want to ensure their website stays polished and up-to-date without the stress of managing it themselves. Whether you need to upload new offerings, refresh details, or keep your site aligned with your evolving business, we’re here to help you maintain a professional digital presence that works seamlessly for you.
Is SEO included in the package?
Yes, basic SEO setup is included in all of our website packages. This means we'll optimise your website to the best of our ability, setting it up for search engine success. However, it's important to note that writing for SEO is not included. This is a specialised skill that's best handled by a professional copywriter who understands how to create content that both appeals to your audience and performs well in search engine rankings. If you require additional, specific, or ongoing SEO services beyond the basic setup we provide, we recommend getting in touch with an SEO expert.
Digital Products
What can I customise within a presentation template?
You can fully customise our templates to make them your own! This includes adding your images, changing the text, fonts, colours, and even the layouts. They’re designed to give you the freedom to match your unique brand style effortlessly.
What's the difference between the Indesign and Canva versions of the templates?
Both versions are designed to give you the best experience depending on your preferred tool! Canva templates are editable exclusively in Canva, while the Indesign files require Adobe software (specifically Adobe Indesign). We offer both because we know some designers love the flexibility and tools Adobe provides, while others prefer the simplicity and accessibility of Canva for their presentations.
I do not have Photoshop software required to edit the mockups, what can I use instead?
No Photoshop? No problem! You can use Photopea, a free online editor that allows you to work with PSD files. It’s a great alternative and super easy to use.
Are images included?
No, images are not included in your purchase. This applies to both presentation images and any mockups within the templates. However, we recommend sourcing your own images to create a truly unique look that reflects your brand.
I haven't received an invoice or download link.
We’re so sorry for the inconvenience! First, please check your spam or junk folder just in case the email landed there. If you still can’t find it, feel free to reach out to us at contact@blanchestudio.co.uk, and we’ll be happy to assist you right away.
Do you offer custom product mockups?
Yes, absolutely! If you’re interested in custom mockups, please email us at contact@blanchestudio.co.uk– we’d love to chat about your ideas and how we can bring them to life.
What is your Refund Policy?
As our products are digital, we’re unable to offer refunds. If you have any questions or concerns before purchasing, don’t hesitate to reach out - we’re here to help!