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RECOVER LOST SALES, BUILD LOYALTY, AND EARN 30%+ OF REVENUE

The 5 Email Flows Every Shopify Store Needs

The brands consistently earning 30 to 40% of their total revenue from email aren't sending more campaigns. They've quietly set up a handful of automated flows in the background that work while they sleep, on holiday, in meetings, and over weekends.

These flows recover abandoned carts, welcome new subscribers properly, turn first-time buyers into repeat customers, and wake up lapsed shoppers before they forget you exist. Together they typically account for 60 to 70% of email revenue.

Here are the five every Shopify store needs, in priority order.

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1. Welcome Series

Trigger: Someone subscribes to your email list, usually via a pop-up offering a discount.

Length: 3 to 5 emails over 7 to 10 days.

Job: Convert a brand-new subscriber into a first-time buyer.

A welcome series is consistently the highest-converting flow in any Klaviyo account. These people just gave you their email address. They're as warm as it gets. Don't waste the moment.

A strong sequence looks like:

  • Email 1 (immediate): Deliver the discount code, introduce the brand in one or two sentences, link to the bestsellers.
  • Email 2 (day 2): Tell the brand story. Why does the business exist? What problem does it solve?
  • Email 3 (day 4): Social proof. Reviews, UGC, press mentions, founder testimonials.
  • Email 4 (day 7): Reminder that the discount is about to expire, with a curated edit of products.
  • Email 5 (day 10, optional): Last chance plus a different angle (gift guide, "shop by concern," category teaser).

If you only have one flow live, make it this one.

2. Abandoned Cart + Abandoned Checkout

Trigger: Two different triggers, one combined recovery sequence. Cart abandonment fires when someone adds to cart and leaves without starting checkout. Checkout abandonment fires when they enter the checkout, fill in their email, then bail before paying.

Length: 3 to 4 emails over 24 to 72 hours.

Job: Recover sales that were one click away from happening.

Run both triggers. They catch different stages of intent and together typically recover 10 to 15% of otherwise lost sales.

A simple structure:

  • Email 1 (1 hour after abandonment): "You left something behind." Friendly, no pressure.
  • Email 2 (24 hours): Add social proof. Reviews, ratings, UGC photos of the abandoned product.
  • Email 3 (48 hours): Soft incentive. Free shipping, a small discount, or a bundled offer.
  • Email 4 (72 hours, optional): Urgency or a final reminder.

Make sure both flows exclude anyone who has already completed a purchase, so you don't email someone "you forgot your cart" five minutes after they paid.

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3. Browse Abandonment

Trigger: Someone views a product page but doesn't add to cart.

Length: 2 emails over 24 to 48 hours.

Job: Bring back research-mode browsers.

Intent is lower than cart abandonment, so don't lead with a discount. Lead with the product they were looking at, related items, and reviews.

A typical structure:

  • Email 1 (4 to 6 hours after browse): "Still thinking it over?" Show the viewed product plus 2 to 3 similar options.
  • Email 2 (24 to 48 hours): Reviews, UGC, or a use-case angle. Help them make the decision.

Browse abandonment doesn't make as much revenue per email as cart recovery, but it's working at the top of your funnel, where intent is highest in volume.

4. Post-Purchase Flow

Trigger: A customer completes an order.

Length: 3 to 4 emails over 14 to 30 days.

Job: Build loyalty, prevent buyer's remorse, drive repeat purchases and reviews.

Most stores stop after the order confirmation. That's where the work actually starts.

A strong post-purchase flow:

  • Email 1 (immediate): Order confirmation with a warm thank-you note and brand storytelling.
  • Email 2 (day 3 to 5): Shipping update or "while you wait" content. How to use, care instructions, FAQs.
  • Email 3 (day 10 to 14): Review request. Aim for after they've had time to experience the product.
  • Email 4 (day 21 to 30): Cross-sell or replenishment reminder, depending on category.

This is where lifetime value is built. Repeat customers spend significantly more than first-timers and cost nothing to acquire again.

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5. Winback Flow

Trigger: A customer hasn't purchased in 60 to 90 days (adjust to your category's natural buying cycle).

Length: 2 to 3 emails.

Job: Reactivate dormant customers you've already paid to acquire.

Acquisition is expensive. Reactivation is almost free.

A clean winback:

  • Email 1: "We miss you." Personal tone, ideally from the founder. Highlight what's new.
  • Email 2: An incentive. A discount, a free gift with purchase, or early access to a launch.
  • Email 3 (optional): Last chance, plus a "we'll stop emailing you if we don't hear back" line. This naturally lists-clean and protects your sender reputation.

How They Stack

These five flows aren't isolated. They form a system.

A new subscriber enters the welcome series. If they don't buy, the browse abandonment flow catches them later. If they add to cart, the abandoned cart sequence kicks in. Once they buy, post-purchase takes over. If they go quiet, winback brings them back.

Done properly, your store has a piece of email running for every customer, at every stage, automatically. That's how brands hit 30%+ of revenue from email without sending more campaigns. They just stop leaving the obvious money on the table.

If you're staring at an empty Klaviyo account, build them in this order: welcome series, cart and checkout abandonment, post-purchase, browse abandonment, winback.

Don't try to launch all five in one week. Get one live, test it for 14 days, then move to the next.

Want this built for your store?

If your email is doing less than 25% of your revenue, the foundations probably aren't in place yet. We help Shopify brands set up Klaviyo flows that turn email into a top 3 revenue channel.

Enquire about a project with us below and we'll show you exactly where the opportunity sits in your account.

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